Effective 5 September 2026 · version 2026-09-05
Complaints & Dispute Resolution
How to report an order problem, marketplace complaint or privacy concern.
1. Order problems
For a paid order, use the protected order page when available. It preserves the order identity and allows enta to connect the complaint to payment, fulfilment and protection evidence.
2. Marketplace complaints
Use enta support or the relevant report function for seller, supplier, product, review or platform concerns. Include accurate references and supporting evidence where available.
3. Review and resolution
enta may request information from the buyer, seller, supplier, payment provider or fulfiller and may hold settlement while a material dispute is under review. Outcomes can include continued fulfilment, return, refund, dismissal, account restriction or another appropriate remedy.
4. External rights
Using enta’s process does not remove a person’s right to approach a competent regulator or court. Consumer complaints may fall within the FCCPC’s mandate, and data-protection complaints may fall within the NDPC’s mandate.
Operator details
Maestro Hq Limited · RC 8887468
14, Community Close, Kosofe, Lagos, Nigeria
Legal: maestrotechng@gmail.com · Privacy: maestrotechng@gmail.com · Support: maestrotechng@gmail.com
These operational terms are intended to reflect enta’s current Nigeria launch model. They do not exclude or waive rights that cannot lawfully be excluded.