Marketplace Terms of Use

1. About these Terms

These Marketplace Terms govern access to enta, a Nigeria-focused commerce marketplace operated by Maestro Hq Limited. The current transactional launch is limited to Nigeria.

By using a feature that requires acceptance, you agree to policy version 2026-09-05 and the additional terms that apply to your role.

2. enta’s role

enta provides catalogue, storefront, checkout, order, fulfilment, protection, review, notification and operational tools. enta is not a bank, deposit-taking institution, wallet provider or licensed payment service provider.

Payments are processed through independent payment infrastructure, currently including Flutterwave. Provider availability, payment confirmation, reversals, refunds and settlement timing can depend on the payment provider and banking system.

The customer-facing merchant on an enta storefront is the seller. A supplier may provide or fulfil inventory for the seller, but suppliers do not operate customer-facing enta storefronts or create buyer-facing product links.

3. Accounts and authority

Business accounts may be created only by persons with legal capacity and authority to act for the relevant business. Account, business, contact and settlement information must be accurate and kept current.

You are responsible for activity performed through your authenticated account and must protect your sign-in credentials.

4. Marketplace conduct

• Do not list illegal, counterfeit, unsafe, recalled or prohibited goods.
• Do not misrepresent product identity, condition, stock, origin, delivery, pricing, discounts, reviews or regulatory claims.
• Do not divert an enta-originated purchase into an off-platform payment that bypasses enta checkout and order protection.
• Do not submit fabricated reviews, false reports, abusive content or misleading evidence.
• Do not misuse buyer, seller or supplier personal information.

5. Pricing, VAT, fees and payment

Checkout may separately show product price, VAT where applicable, delivery and the enta order total. Product tax treatment can vary by product and applicable law. The payment provider may add an applicable processing charge before the buyer finally confirms payment.

Under the current fee policy, applicable payment-provider collection charges are borne by the buyer and are not deducted from new seller or supplier payouts. Seller platform fees, source-product costs, fulfilment economics and legitimate settlement adjustments may still affect seller net earnings. Suppliers are not charged the seller service fee.

Provider pricing or tax treatment can change. enta may update forward-looking price previews and checkout disclosures without changing already completed transactions.

6. Delivery and fulfilment

Seller-owned products are fulfilled by the seller. Supplier-sourced products are fulfilled by the relevant supplier or supported fulfilment source. The party responsible for fulfilment must keep order status and dispatch information accurate.

Delivery fees may be configured by State and, where available, Local Government Area. The applicable delivery amount is included in checkout before payment. Pay on delivery is not part of the current launch.

7. Buyer protection and returns

The 48-hour delivery-confirmation window is an operational settlement-protection period. A delivery claim does not itself release protected funds. The buyer can confirm receipt or report a problem from the protected order page.

enta also operates a standard seven-day return-request window where applicable. These operational windows do not waive mandatory rights under the Federal Competition and Consumer Protection Act or other applicable Nigerian law.

An active report, return, refund, fraud review or lawful hold can pause settlement or payout eligibility.

8. Reviews and feedback

Verified purchase reviews are tied to eligible completed enta orders and may be displayed publicly on the seller storefront. Reviews must reflect a genuine purchase experience.

enta may hide content that violates law or policy, but a negative review is not removed merely because it is unfavourable.

9. Intellectual property

Users retain rights in content they own but grant enta a non-exclusive licence to host, format, display and process marketplace content as needed to provide the service. You must have the rights needed to upload product images, descriptions, trademarks and other content.

10. Service changes and availability

enta may improve, replace, pause or discontinue features, subject to applicable law and commitments for paid services. We do not promise uninterrupted availability and do not exclude liability that cannot lawfully be excluded.

11. Governing law and complaints

These Terms are governed by the laws of the Federal Republic of Nigeria. Parties should first use enta’s complaint process where practical. This does not prevent a consumer or data subject from approaching the FCCPC, NDPC, another competent regulator or a court with jurisdiction.