How can we help?

Checkout shows the product amount, VAT where applicable, delivery and the enta order total. The payment provider may add its applicable processing charge before you finally confirm payment. Delivery can change based on the State and LGA entered for the order.

Not in the current release. enta checkout is prepaid so payment, order protection, delivery evidence, returns and refunds remain connected to one transaction record.

enta currently uses Flutterwave for checkout. Applicable payment-provider processing charges are borne by the buyer. Always pay through the enta checkout instead of transferring money privately to a seller or supplier.

After a successful payment, enta provides a protected order link. Transactional order emails can also link back to the same protected page.

When the seller, supplier or fulfiller marks the order delivered, open the protected order page and tap Confirm received. The page refreshes automatically when delivery status changes.

Use Report a problem instead of confirming receipt. You can choose the issue and attach a photo. A written explanation is optional where the image clearly shows the problem.

There is an initial 48-hour delivery-confirmation period. enta also uses a standard seven-day return-request window where applicable. These operational windows do not remove mandatory consumer rights.

Use the protected order page. Choose a return reason and add either a photo or a short explanation. Approved returns can be tracked with a return dispatch reference.

Approved refunds move through the payment-provider workflow and can take time to appear depending on the provider and bank. The order page and notifications show the latest status.

Yes. After protected delivery is completed, you can choose a 1–5 star rating and leave an optional comment. Eligible published reviews appear as Verified buyer reviews on the seller storefront.

Yes. Sellers can upload, price, publish and fulfil their own products.

Yes, when your plan includes catalogue access. You can choose eligible catalogue products, set your selling price and publish them in your own enta storefront.

The seller shares the buyer-facing store and product links. Suppliers provide catalogue inventory and fulfilment; they do not distribute buyer-facing enta product links.

Yes. Share your enta product or store links through channels such as WhatsApp, Instagram, TikTok and community conversations. Keep product claims accurate and move payment back to enta checkout.

The seller price preview shows seller-relevant economics such as product VAT where applicable, enta fees, source cost and estimated seller take-home. Buyer-side payment-provider charges are not included as seller deductions.

Not for new transactions under the current fee policy. Applicable Flutterwave collection charges are borne by the buyer. Your seller payout view only shows charges and deductions that actually affect your own earnings.

Products can use standard, zero-rated or exempt treatment where supported. The current standard-rate configuration is 7.5%. Sellers remain responsible for using the correct tax treatment for their products.

Use Seller → Earnings. The ledger separates source cost, enta fees and any other seller-relevant adjustment so the seller net can be reconciled without exposing buyer-side checkout charges.

Open Seller → Delivery and create a rate by State, optional LGA and optionally a specific seller-owned product.

enta uses the most specific matching rule: product + LGA, product + State, all seller-owned products + LGA, then all seller-owned products + State.

Yes. The resolved delivery fee is included in the buyer’s prepaid total. For a seller-owned product, that delivery revenue is included in seller fulfilment economics.

Verify the exact paid product, selected option and quantity, add the required package note and record a tracking or dispatch reference before marking the order shipped.

No. It starts buyer confirmation. Payout can still be blocked by the buyer-confirmation period, standard return window, active return, dispute, refund or risk review.

A buyer can leave a verified review after protected delivery is completed. Recent verified reviews and the rating summary are shown publicly on the storefront.

Suppliers are manufacturers, distributors, importers, wholesalers or other businesses that provide catalogue inventory and can fulfil valid orders.

Approved products can be discovered by eligible sellers, added to their stores and sold through each seller’s own customer-facing storefront.

No. Sellers own the buyer-facing link and retail relationship. Suppliers operate through the catalogue and fulfilment workflow.

Open Supplier → Delivery and set rates by State, optional LGA and optional product. enta resolves the most specific applicable supplier rate during checkout.

The buyer pays the resolved supplier delivery fee as part of the prepaid enta checkout total.

Your eligible supplier payout is the product or wholesale amount due to you plus the applicable delivery amount. enta does not deduct the seller service fee from supplier sales. Only a legitimate adjustment that directly affects settlement, such as an approved refund, dispute outcome or legally required deduction, should reduce the amount shown to you.

Verify the exact product, selected option and quantity, add the required package note and record tracking or dispatch evidence. Keep fulfilment status current until delivery.

No. Supplier settlement remains protected through buyer confirmation and can remain held for a return, dispute, refund or risk review.